Waterview Heights Rehabilitation and Nursing Cente

135 Meridan St., Rochester, NY 14612

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

Waterview Heights Rehabilitation and Nursing Cente is a skilled nursing facility located at 135 Meridan St., Rochester, NY 14612. The facility accepts both Medicare and Medicaid . Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

Health

Staffing

Quality

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 5/100

Families love

+Some staff members are nice
+Under new management

Worth knowing

-Poor hygiene and cleanliness
-Inadequate staffing levels
-Medical neglect and safety issues
-Poor communication with families
-Outdated facilities and rooms

Based on 66 public reviews — AI-generated by CareNav

Family Reviews

1.9

66 reviews on Google

Shantae Martinez
4 months ago

This place is worst place ever I don’t understand how is it still open. They keep changing saying under new management with the same care place beyond nasty. I watch one nurse care for whole floor whi...

Brianna Stonewell
2 months ago

If it was possible to give this place a ZERO - I would. My family was FORCED by FF Thompson to place my aunt in this facility NYE, COURTESY of Water view Heights staff’s lack of communication she lost...

Vivian Ho
6 months ago

If I could give this place a negative star I would. Because it doesn’t even deserve one star I was told to give this place a chance because it was under new management. My mother was admitted here aft...

Elaine Hart
7 months ago

I have a family member at Waterview Heights, and I am very pleased with the care that he is receiving. They have some very caring and experienced nursing staff who treat him with respect, concern an...

Shonnie Thomas
4 months ago

The worst place in New York State My Grandad went there for rehab rehabilitation not only did he lose all mobility skills. They say He fell out the bed almost every week stitches down his face of frac...

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare
Medicaid