UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U

4900 BROAD ROAD, SYRACUSE, NY 13215

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

UPSTATE UNIVERSITY HOSP AT COMMUNITY GENERAL T C U is a skilled nursing facility located at 4900 BROAD ROAD, SYRACUSE, NY 13215. The facility accepts Medicare and holds the highest possible CMS rating of 5 stars overall, with a 5-star health inspection rating, 5-star staffing rating, and 4-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

5

Health

5

Staffing

5

Quality

4

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 45/100

Families love

+Compassionate and caring nursing staff
+Staff shows genuine kindness to patients
+Clean facility with good accommodations

Worth knowing

-Extremely long wait times in ER
-Poor communication about delays
-Inadequate staffing levels

Based on 319 public reviews — AI-generated by CareNav

Family Reviews

3.2

320 reviews on Google

Jade Hartman
2 months ago

I had to go to upstate community general last night and was in the emergency room for hours. They were so busy, I was on a random bed in a corner of a hallway but you know what. That was the best hosp...

Bri
2 months ago

Walked in and there was absolutely nobody in the waiting room. Wonderful! Was immediately brought into triage. Wonderful! Triage RN told me to sit in a recliner in the hallway (directly facing the nur...

James Liam
5 months ago

Best Astrologer Vijayendra and I did not the issue important the stuff that was 300-500, do with would like can get the job for the stuff . We I remove it is very the to people that I can don't the ba...

Michelle Coonradt
5 months ago

My grandson was delivered at Upstate Community Hospital yesterday. The staff and accommodations have been outstanding! Nurses Ivy and Sarah are very knowledgeable and so personable. Thank you, tha...

Andy C
3 months ago

Would give zero stars if possible. Waited in the ER for over 12 hours. Not just a cold either had serious abdominal pain. Still have the pain as they could not figure it out. Room was a mess, had bloo...

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare