Unity Living Center

89 Genesee Street, Rochester, NY 14611

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

Unity Living Center is a skilled nursing facility located at 89 Genesee Street, Rochester, NY 14611. The facility accepts both Medicare and Medicaid and holds an average CMS rating of 3 stars overall, with a 2-star health inspection rating, 3-star staffing rating, and 5-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

3

Health

2

Staffing

3

Quality

5

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 25/100

Families love

+Staff can be caring when available
+Some families report good care

Worth knowing

-Chronic understaffing issues
-Poor communication with families
-Inadequate safety protocols
-Unprofessional administrative handling

Based on 9 public reviews — AI-generated by CareNav

Family Reviews

1.9

9 reviews on Google

Sharon Harmon
2 years ago

This place is the worst! Putting your people here is like putting them on the block! These are the most unprofessional health care team I have ever come across. They are lazy and don't want to work. N...

Ellyn Cornell
4 years ago

The care was standard and the staff was friendly but once your relative passes away don't expect to have any kind of smooth transition. It's been 5 months and NO ONE has contacted us about my mother-i...

Migdalia Bermudez
a year ago

This place is always short staff and leaves patients in there wet diapers till the next shift. And it's so hard to get inside because there's no one that would open the door.

Hilda Montes
2 years ago

Mom fell, they have no protocol, she did not get checked by the nurses to make sure she was fine they put her back on the bed and never came back family was there til 7 she fell at 3 when asked for a...

Lisa McKnight
2 years ago

Everyone there took great care of my mother despite being understaffed at times

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare
Medicaid