THE PINES HEALTHCARE & REHAB CTRS MACHIAS CAMPUS

9822 ROUTE 16, MACHIAS, NY 14101

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

THE PINES HEALTHCARE & REHAB CTRS MACHIAS CAMPUS is a skilled nursing facility located at 9822 ROUTE 16, MACHIAS, NY 14101. The facility accepts both Medicare and Medicaid and holds an average CMS rating of 3 stars overall, with a 2-star health inspection rating, 5-star staffing rating, and 2-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

3

Health

2

Staffing

5

Quality

2

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 68/100

Families love

+Very clean and well-maintained facility
+Caring and wonderful staff
+Good enrichment activities for residents

Worth knowing

-Inconsistent physical therapy services
-Poor communication with families
-Staff professionalism needs improvement

Based on 6 public reviews — AI-generated by CareNav

Family Reviews

4.3

6 reviews on Google

Alexis Mapes
3 months ago

My mother was placed here after a femur fracture, specifically for the purposes of PT. PT was inadequate, often not provided at all. Poor medical attention. Poor communication by staff. Phone calls no...

User 13
a year ago

Facility is super clean, seems to be lots of enrichment for residents. Staff goes above and beyond for the families when needed, highly recommend.

Pam Peterson
10 years ago

It is my second home ,the people there are like my family and I love working there for over twenty.

Paul Adams
10 years ago

My mom works there and it's great :-)

Cheryl Miller
3 weeks ago

This is the cleanest best run care center ivevever been in. Personnel is caring and wonderful to even visitors. Love them♥️♥️

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare
Medicaid