The Pearl Nursing Center of Rochester

1335 Portland Avenue, Rochester, NY 14621

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

The Pearl Nursing Center of Rochester is a skilled nursing facility located at 1335 Portland Avenue, Rochester, NY 14621. The facility accepts both Medicare and Medicaid and holds a CMS rating of 1 star overall, with a 1-star health inspection rating, 1-star staffing rating, and 3-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

1

Health

1

Staffing

1

Quality

3

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 25/100

Families love

+Excellent activity department with passionate staff
+Clean clothing and proper resident care
+Welcoming staff and visitor-friendly environment

Worth knowing

-Extremely poor communication with families
-Long wait times for basic care
-Serious hygiene and cleanliness issues

Based on 99 public reviews — AI-generated by CareNav

Family Reviews

2.7

100 reviews on Google

Kim M
a month ago

I want to give special recognition to the Activity Department. Bho and his staff go the extra mile with their experience, passion and creativity to make activities and parties fun for the residents. A...

Luz Colon
a month ago

I would truly give 0 stars! It’s horrible! Disgusting ! Treatment towards patients horrible! They have them waiting g 2 to 3 hours to take them to bathroom! Linens aren’t change unless you ask them ev...

Eric Nunez
5 months ago

I visited our church member to check how she’s doing. I signed in on their electronic camera. The staff were nice and welcoming. I went to third floor and saw our sister and I noticed that she had bee...

Sabrina L
3 months ago

Can't get ahold of anyone and when you do, they have no idea why your loved one was even discharged from the hospital to their care. I would NOT recommend this place, even in hell. The communication i...

Carol Buckner
3 months ago

1 star is being generous to this abhorrent facility; it should be closed. My brother barely came out alive from this facility in 2020, having lost his leg due to negligent nursing/medical care. Fece...

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare
Medicaid