THE GRAND REHABILITATION AND NRSG AT CHITTENANGO

331 RUSSELL STREET, CHITTENANGO, NY 13037

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

THE GRAND REHABILITATION AND NRSG AT CHITTENANGO is a skilled nursing facility located at 331 RUSSELL STREET, CHITTENANGO, NY 13037. The facility accepts both Medicare and Medicaid and holds a CMS rating of 1 star overall, with a 2-star health inspection rating, 1-star staffing rating, and 2-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

1

Health

2

Staffing

1

Quality

2

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 5/100

Families love

+Some good staff members work there
+Located conveniently for families

Worth knowing

-Poor hygiene and cleanliness standards
-Very slow response times to calls
-Inadequate staff training and supervision

Based on 37 public reviews — AI-generated by CareNav

Family Reviews

3.2

37 reviews on Google

Kathy B
4 months ago

My Mom was admitted to The Grand on May 16th. She was brought to her room and immediately put in a diaper, when up to that point, she had been able to use the bathroom with help. It went downhill fr...

Abigail Maxwell
2 months ago

The employees were wonderful to my dad and our family during his stay. Everyone was kind. His room was always kept very clean. Activities were offered that could cater to his interests. The location i...

Steven Googin
2 months ago

My dad lived at The Grand in Chittenango for many years, and our family is very grateful for the care he received. The nurses, aides, and social work team were kind, patient, and truly dedicated to th...

kim scofield
7 months ago

Do not put your loved on at The Grand. It's dirty and most of the nurses and aides are lazy. It's dirty. If you go for rehab be aware they cant accommodate your needs. Some will admit they are there f...

Melissa Endres
4 years ago

My dad has been declining in the past year and we needed help and found The Grand. It is in our quaint hometown where we feel he is at home. We visit quite often and see a lot. We see all the staff t...

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare
Medicaid