The Friendly Home

3156 East Avenue, Rochester, NY 14618

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

The Friendly Home is a skilled nursing facility located at 3156 East Avenue, Rochester, NY 14618. The facility accepts both Medicare and Medicaid and holds an above-average CMS rating of 4 stars overall, with a 3-star health inspection rating, 4-star staffing rating, and 5-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

4

Health

3

Staffing

4

Quality

5

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 88/100

Families love

+Exceptional medical care and attentiveness
+Caring staff who genuinely care for residents
+Clean and well-maintained facilities
+Excellent communication with families

Worth knowing

-Receptionist could be more professional and helpful

Based on 45 public reviews — AI-generated by CareNav

Family Reviews

4.2

45 reviews on Google

Patty Burnham
5 months ago

My sister receives the best medical care she has ever had! She is developmentally disabled and when I visit she seems happy, well-fed and well taken care of.

Katy
8 months ago

My father lives in the memory care unit, and the staff is amazing. You are always going to find one person not to your liking, but I can say that they are so attentive and proactive. It has given me r...

marylou lagana
4 years ago

This is a great place with wonderful people! I spent seven weeks in rehab there until just after last Thanksgiving. I want to say Thank You and Hi to Dee, Eva, Becky, Hannah, Josh, Megan, Tim, Ben, Jo...

Erik Stoneham
7 years ago

My review is based off of what I have seen as an EMT responding to the friendly home and to linden knolls apt. Accidents and ailling health affect our elderly population regardless of the best interv...

Neacy Tate
7 years ago

Just leaving & the receptionist was not helpful. She laughed as if everything I stated was a joke. My question was regarding a phone & what the process was. She also tried to brush me off, by throwing...

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare
Medicaid