The Brook at High Falls Nursing Home and Rehabilit
2150 St. Paul Street, Rochester, NY 14621
The Brook at High Falls Nursing Home and Rehabilit is a skilled nursing facility located at 2150 St. Paul Street, Rochester, NY 14621. The facility accepts both Medicare and Medicaid and holds an average CMS rating of 3 stars overall, with a 2-star health inspection rating, 3-star staffing rating, and 5-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.
Overall
3
Health
2
Staffing
3
Quality
5
Source: CMS.gov — Updated April 2026
AI Insights
Sentiment: 15/100Families love
Worth knowing
Based on 35 public reviews — AI-generated by CareNav
Family Reviews
36 reviews on Google
Well my complaint is that the place is very under staffed and ones that are there are over worked. There are residents that need more attention then others and that are lacking the care they need.im n...
My mother was placed in the hospital because her hemoglobin Levels Were on the low side. She was brought to emergency under the Advice of the staff on duty at the time later come to find out The doct...
My best friend's grandma was treated extremely poorly. The facility is dirty, the staff are negligent, and the food is awful. Giving a patient who is to stay away from sugar a donut, piece of pie, and...
My grandmother was placed at The Brook at High Falls after a stroke, and her care there was unacceptable and unsafe. She is diabetic with a history of blood clots and lymphedema. Despite this, she was...
As someone who has worked in healthcare for years across multiple facilities in the area, this is by far the worst I’ve encountered. We got my loved one out of there as soon as possible. It’s unclear...
Reviews from Google — Updated April 2026