Ontario Center for Rehabilitation and Healthcare

3062 County Complex Drive, Canandaigua, NY 14424

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

Ontario Center for Rehabilitation and Healthcare is a skilled nursing facility located at 3062 County Complex Drive, Canandaigua, NY 14424. The facility accepts both Medicare and Medicaid and holds a CMS rating of 1 star overall, with a 1-star health inspection rating, 1-star staffing rating, and 2-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

1

Health

1

Staffing

1

Quality

2

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 25/100

Families love

+Easy computer sign-in system
+Some dedicated nursing staff members
+Fast check-out process

Worth knowing

-Poor communication with families
-Safety and supervision concerns
-Cleanliness and maintenance issues

Based on 101 public reviews — AI-generated by CareNav

Family Reviews

3.4

101 reviews on Google

Brett Wood
a month ago

This facility is by far the worst health related facility either of us had ever stepped foot into in our life. In less than 18 hrs ( my father was sent there for rehab) on 2/19 @ 3pm and we decided ve...

Tammy Smith
3 months ago

I enjoyed time I got with my mom today. There were times that could’ve gone better such as I simply asked why my mom had a bandage on her arm from what looked like a recent blood draw and no one knew....

Doran Brandt
a month ago

Do not send your loved ones here. Regardless of their condition, this facility does not pay enough attention. Whether it’s due to understaffing, overcapacity, I’m not sure. The experience that my fami...

Gregg Gorcica
2 months ago

I had a discussion with one of your nurses. I think her name was Stacy. She has been there about a month. She answeared my all questions and explained things. We discussed how she would like to creat...

Stephanie Williams
3 months ago

I love the computer sign in. It remembers your previous visit so you really only type in the information once. Check out was fast too.

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare
Medicaid