Monroe Community Hospital

435 East Henrietta Road, Rochester, NY 14620

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

Monroe Community Hospital is a skilled nursing facility located at 435 East Henrietta Road, Rochester, NY 14620. The facility accepts both Medicare and Medicaid and holds a CMS rating of 1 star overall, with a 1-star health inspection rating, 3-star staffing rating, and 4-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

1

Health

1

Staffing

3

Quality

4

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 72/100

Families love

+Excellent rehabilitation therapy programs
+Caring and compassionate staff
+Beautiful and clean facility
+Brand new Faith unit with modern amenities

Worth knowing

-Understaffed facility affects care quality
-Poor food quality
-Slow response to patient calls

Based on 52 public reviews — AI-generated by CareNav

Family Reviews

3.5

52 reviews on Google

halley leta-pombo
8 months ago

Our uncle just got a room on the Palative/Hospice unit that is completely brand new with 25 beds and currently 4 patients. Pros - Beautiful architect hospital from 1931 - hospital has been there over...

B B
3 months ago

Our family was very happy with the loving care our Mother received in close to to 3 years of in patient care for Alzheimers. The staff at Hope floor were exceptional and were angels in being there for...

David Kaiser
2 years ago

We were very happy with my father's experience on Faith 5 for the several months that he was there for rehab following a stroke. The speech, OT and PT therapists did a great job working with him and h...

alicia marie
a year ago

The Rehab therapists are the only reason this is getting any stars. Most of the nurses are careless and don’t want to work. They are short staffed. Lights will go off for hours. The food is disgusting...

Carmen Stephens
a year ago

Our Son, who was TBI was there years ago for Rehab. This was given in the best possible way. All that could be done was done in a very caring way by all who helped Scott. I only wish he could've staye...

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare
Medicaid