Lilac Manor Rehabilitation and Nursing Center
3 Upton Park, Rochester, NY 14607
Lilac Manor Rehabilitation and Nursing Center is a skilled nursing facility located at 3 Upton Park, Rochester, NY 14607. The facility accepts both Medicare and Medicaid and holds a CMS rating of 1 star overall, with a 1-star health inspection rating, 3-star staffing rating, and 3-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.
Overall
1
Health
1
Staffing
3
Quality
3
Source: CMS.gov — Updated April 2026
AI Insights
Sentiment: 15/100Families love
Worth knowing
Based on 111 public reviews — AI-generated by CareNav
Family Reviews
65 reviews on Google
If I could give zero stars I would. This place is severely understaffed, and at the bottom of Department of Health inspections. No return calls from administration, nursing or Social Worker after 11...
I do not like Renata at all and nobody answers the phone or transfer you correctly. They never contacted me about my family member well being there or being transferred there. A few pieces of her clot...
This place is Absolutely Horrible it's always Disgustingly Dirty!! Lazy CNA's hang around talking, being on their phones.. They DON'T answer call bells that's even if Residents have them. Every time...
The staff at Wesly Gardens were extremely helpful, friendly and courteous on our recent vist to see our mother. Four generations flew out from California and Catherine the manager and Rick their socia...
5-Star Review for Wesley Gardens I cannot speak highly enough about the exceptional care and compassion provided at Wesley Gardens. From the moment we walked through the doors, Ranieda at the front...
Reviews from Google — Updated April 2026