Highlands Living Center

500 Hahnemann Trail, Pittsford, NY 14534

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

Highlands Living Center is a skilled nursing facility located at 500 Hahnemann Trail, Pittsford, NY 14534. The facility accepts both Medicare and Medicaid and holds a below-average CMS rating of 2 stars overall, with a 2-star health inspection rating, 3-star staffing rating, and 2-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

2

Health

2

Staffing

3

Quality

2

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 30/100

Families love

+Spectacular food quality
+Some staff are great people

Worth knowing

-Poor patient care and neglect
-Staff disrespect and verbal abuse
-Communication issues with families

Based on 3 public reviews — AI-generated by CareNav

Family Reviews

2.3

3 reviews on Google

christine desalvo
4 years ago

I was appalled at the treatment and disrespect my loved one received while there. They were returned to the hospital severely dehydrated and ended up needed another surgery in part due to the amount...

Rick Skelton
7 years ago

Great people,spectacular food.

Justina Wilkie
8 years ago

Reviews from Google — Updated April 2026

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Care types

Skilled NursingAssisted Living

Accepts

Medicare
Medicaid