Elderwood of Lakeside at Brockport

170 West Avenue, Brockport, NY 14420

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

Elderwood of Lakeside at Brockport is a skilled nursing facility located at 170 West Avenue, Brockport, NY 14420. The facility accepts both Medicare and Medicaid and holds an above-average CMS rating of 4 stars overall, with a 4-star health inspection rating, 2-star staffing rating, and 4-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

4

Health

4

Staffing

2

Quality

4

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 20/100

Families love

+Caring and attentive staff
+Adequate physical and occupational therapy

Worth knowing

-Severely understaffed facility
-Poor medication management
-Delayed response to patient needs

Based on 34 public reviews — AI-generated by CareNav

Family Reviews

2.7

34 reviews on Google

Anonymous User
2 months ago

I strongly caution anyone considering this facility for long-term care. If you do **not** have a family member who can stay constantly involved, closely monitor care, and aggressively advocate, your l...

Nicole Noce
5 months ago

My 96 year old grandmother has been to 3 different rehab facilities in Monroe County in the last 2 years for different reasons. She was recently admitted to Elderwood @ Brockport after a long hospita...

Tom Hughes
6 months ago

Refused to give my father in law meds left him sitting in a diaper. He stayed two days and we brought him home because of subpar care. If you ask him he'll say if you're ready to do go there because t...

Judy Heidt
8 months ago

Do not go here for rehab. They are understaffed and because of this the staff they have have an attitude. You buzz for assistance to the bathroom and you wait for half an hour to 45 min. Night nurse i...

RICAN4LYFE
6 months ago

Do Not i repeat Do Not send your loves ones to this place. Sent my dad there for rehab. Lets just say i took him out on day 2. No help to bathroom. Left him with a dirty diaper overnight. It wasnt wor...

Reviews from Google — Updated April 2026

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Care types

Skilled Nursing

Accepts

Medicare
Medicaid