EDDY HERITAGE HOUSE NURSING AND REHABILITATION CTR

2920 TIBBITS AVENUE, TROY, NY 12180

Paul Richards, RN, MSHIReviewed by Paul Richards, RN, MSHI|Data updated April 2026

EDDY HERITAGE HOUSE NURSING AND REHABILITATION CTR is a skilled nursing facility located at 2920 TIBBITS AVENUE, TROY, NY 12180. The facility accepts both Medicare and Medicaid and holds a CMS rating of 1 star overall, with a 1-star health inspection rating, 3-star staffing rating, and 3-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.

Overall

1

Health

1

Staffing

3

Quality

3

Source: CMS.gov — Updated April 2026

AI Insights

Sentiment: 25/100

Families love

+Beautiful and clean facility
+Engaging activities for residents
+Home-like dining environment

Worth knowing

-Inadequate staffing levels
-Poor response to call buttons
-Multiple safety incidents reported

Based on 11 public reviews — AI-generated by CareNav

Family Reviews

2.3

11 reviews on Google

Erin Nolan
a month ago

Do not believe Misty Doe's review. It is completely false. My mother was at this facility for four years and passed away in November of 2025 due to the complete and utter negligence of the staff not...

Misty Doe
a year ago

This is the rehab you’re looking for. Beautiful, clean, huge rooms, great staffing, sunshine & loving care. Activities are very engaging. Yesterday was manicure day with smiles everywhere! The ladies...

Stephanie Donato
a year ago

My neighbor was placed in the Eddy due to early onset dementia. It was a horrible facility. There was not enough staff to properly take care of the residents. She was not cleaned on a regular basis an...

Bekki Boo
a year ago

Terrible, wouldn't recommend to anyone . My husband's grandmother has fallen 3x now and nobody ever shows up to her help light, til much later if at all. She has fractured her hip, her arm, and her t...

Steven Sweet
3 years ago

My uncle was admitted to this establishment, and it was a headache from beginning to end. He had been at Samaritan and had his carotid artery worked on /cleaned out. When he went to Heritage House, be...

Reviews from Google — Updated April 2026

More nursing homes in TROY

View all facilities in TROY
Loading map...

Care types

Skilled Nursing

Accepts

Medicare
Medicaid