BROTHERS OF MERCY NURSING & REHABILITATION CENTER
10570 BERGTOLD ROAD, CLARENCE, NY 14031
BROTHERS OF MERCY NURSING & REHABILITATION CENTER is a skilled nursing facility located at 10570 BERGTOLD ROAD, CLARENCE, NY 14031. The facility accepts both Medicare and Medicaid and holds the highest possible CMS rating of 5 stars overall, with a 4-star health inspection rating, 4-star staffing rating, and 5-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.
Overall
5
Health
4
Staffing
4
Quality
5
Source: CMS.gov — Updated April 2026
AI Insights
Sentiment: 15/100Families love
Worth knowing
Based on 50 public reviews — AI-generated by CareNav
Family Reviews
50 reviews on Google
Edit: my concerns were fully addressed and I was contacted by the social worker Elizabeth (wonderful lady) and the Director and Assistant Director of Nursing. I appreciate the speedy response. Thank...
This place has poor staffing, not enough aides on the floor to help these poor patients. I have seen many issues that are detrimental to care. The aides do their best but without enough help morale i...
My husband was sent there for rehab after surgery. Horrible experience. Not clean. Thank goodness I was able to be there to care for him. 45 minutes he rang for help in the night. Across from nursing...
My mom is there and poop on bathroom floor was there forv2 days Noone checks on my mom she sat in vomit for over 25 minutes before someone came in I staff member sleeping at the desk while others wer...
Awful. Do not bring your family here. Horrible care and service. Left my grandma in a mess while the emergency button had been ringing for like 30 minutes. We had to go get the staff to help and all t...
Reviews from Google — Updated April 2026