UTICA REHABILITATION & NURSING CENTER
2535 GENESEE STREET, UTICA, NY 13501
The facility is located in an unknown area, making it difficult to assess local accessibility, transportation options, or community resources for visiting families.
This nursing home facility presents a stark contrast in resident experiences, with some praising exceptional rehabilitation services and compassionate staff while others report serious safety and cleanliness concerns. Without available CMS ratings, families must rely on mixed reviews to evaluate this facility. The facility appears to have undergone recent renovations but may struggle with consistent care quality across different units or time periods.
UTICA REHABILITATION & NURSING CENTER is a skilled nursing facility located at 2535 GENESEE STREET, UTICA, NY 13501. The facility accepts both Medicare and Medicaid and holds a below-average CMS rating of 2 stars overall, with a 1-star health inspection rating, 3-star staffing rating, and 5-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.
Overall
2
Health
1
Staffing
3
Quality
5
Without available CMS rating data, this facility's performance relative to other facilities in the region cannot be determined.
Source: CMS.gov — Updated April 2026
AI Insights
Sentiment: 45/100Families love
Worth knowing
Based on 34 public reviews — AI-generated by CareNav
What Families Should Know
Without available CMS ratings for this facility, families face the challenge of evaluating care quality based solely on mixed resident experiences. The absence of standardized health inspection, staffing, and quality measure scores makes it difficult to assess how this facility compares to regulatory standards or peer facilities. Families should request current inspection reports, staffing ratios, and quality metrics directly from the facility, while also considering conducting multiple visits at different times to observe care consistency. The polarized reviews suggest significant variability in care quality that may depend on specific units, shifts, or time periods.
Family Reviews
34 reviews on Google
My name is Randy Lohnas and I was a patient there for 2 weeks after being in hospital for 1 month due to heart issues. I was on the second floor and the staff was AMAZING. They treated me with respect...
My mother-in-law is in the Rehab center and has been receiving beyond excellent help. She has been in other places but they pale in comparison. The therapy department are rock stars and are working...
The Nursing staff at this facility was excellent. Personnel were very skilled and compassionate to all the residents/patients. I witnessed first hand the exceptional care, compassion, and profession...
This place looks like a horror movie in the inside, dusty, old, dingy, and moldy. My mom’s bathroom floor and toilet are stained with mildew from them not properly cleaning it. She has also fallen a h...
The physical therapy my sister received? Dx: Phlebitis=Treatment plan: tossing a ball. Sent home with Phlebitis. As I read the responses from the facility regarding the many horrible instances, and...
Reviews from Google — Updated April 2026