COMPLETE CARE AT WEST CALDWELL LLC
165 FAIRFIELD AVE, WEST CALDWELL, NJ 07006
The facility is located in an unknown area, making it difficult to assess neighborhood accessibility or community resources.
Complete Care operates in an unknown city and state, serving patients requiring both rehabilitation and long-term care services. Without available CMS star ratings, families must rely primarily on direct observation and staff interactions to assess quality. The facility appears to have undergone recent improvements in management and programming based on visitor feedback.
COMPLETE CARE AT WEST CALDWELL LLC is a skilled nursing facility located at 165 FAIRFIELD AVE, WEST CALDWELL, NJ 07006. The facility accepts both Medicare and Medicaid and holds an above-average CMS rating of 4 stars overall, with a 3-star health inspection rating, 2-star staffing rating, and 5-star quality measures rating. Ratings are sourced from the Centers for Medicare & Medicaid Services and updated monthly.
Overall
4
Health
3
Staffing
2
Quality
5
Without available CMS ratings for this facility or regional averages, no comparison to area facilities can be made.
Source: CMS.gov — Updated April 2026
AI Insights
Sentiment: 68/100Families love
Worth knowing
Based on 149 public reviews — AI-generated by CareNav
What Families Should Know
Without available CMS data, families evaluating Complete Care must rely on direct observation and feedback from current residents and families. The facility appears to excel in clinical care with strong nursing staff and rehabilitation programs, but shows inconsistency in aide staff performance, particularly during night shifts. Recent reviews suggest management has been responsive to concerns and implemented improvements in daily programming and oversight. Families should visit multiple times and at different hours to get a complete picture of care quality, as experiences seem to vary significantly between day and night shifts.
Family Reviews
149 reviews on Google
The facility is decent and the staff are courteous and compassionate with the residents. It is kept clean and it looks like they do periodic activities for those interested. After visiting a friend...
I responded to a survey a little more than a week ago. My response to the conditions in the day room expressed concerns about my observations. Yesterday I had a second visit with my relative. It was a...
My mom stayed here for rehab and had the best care. Her nurses and CNAs were incredibly kind and caring. The PT and OT team were phenomenal and also very caring. The entire staff at Complete Care was...
I had a stay there for about a month in May 2025. I can say it was not the best experience. I pick them after having a serious illness. I had suffered from sepsis shock and I was hallucinating pretty...
This time his stay was great!! Staff were excellent! Great management visitations daily - great nursing staff on top of everything - very helpful aide staff - dietician on top of his requirements an...
Reviews from Google — Updated April 2026